Return & Refund Policy

Return & Refund Policy 🔁

At Root Flora, your satisfaction is our priority. If you are not happy with your purchase, we are here to help.

✅ Return Eligibility

  • Returns are accepted within 7 days of delivery
  • Product must be unused or minimally used
  • Original packaging must be intact
  • Proof of purchase (order confirmation) is required

❌ Non-Returnable Items

  • Products that have been used more than 30%
  • Items damaged due to misuse or negligence
  • Products without original packaging

🔄 Exchange Policy

We offer easy exchanges within 7 days if you received a damaged or incorrect product. Simply contact us and we will arrange a replacement at no extra cost.

💰 Refund Process

  • Once your return is received and inspected, we will notify you
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method or bank transfer

📦 How to Return

  1. Contact us at our WhatsApp or email within 7 days of delivery
  2. Share your order details and reason for return
  3. We will guide you through the return process

📞 Contact Us

For any return or refund queries, please reach out to us. We are happy to assist you!